Urban Urchin - Cool and Funky Baby Clothes for 0

Urban Urchin Terms and Conditions

Any purchase from Urban Urchin Ltd via this website or mail order constitutes acceptance of our Terms and Conditions as detailed below.

Intellectual Property
All rights, including copyright, in this website are owned by Urban Urchin®. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Urban Urchin®.
All web site design, t-shirt designs, text and graphics and arrangement thereof, and all software compilations, underlying source code, software and all other material on this web site are copyright Urban Urchin®. You may not otherwise reproduce, modify copy or distribute or use for commercial purposes any of the materials or content of the Urban Urchin website. All rights reserved.

Copyright © Urban Urchin® 2006
Urban Urchin® has taken every care in the preparation of the content of this website. Urban Urchin® disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Urban Urchin® shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Unless otherwise specified, the materials on this website are directed solely at those who access this web site from the United Kingdom mainland. Urban Urchin® makes no representation that any product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Disclaimer
Urban Urchin® is providing this web site on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site. In addition, Urban Urchin® does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

These disclaimers and exclusions shall be governed by and construed in accordance with English law. Your Statutory rights as a consumer are not affected.

Complaints
Urban Urchin® will endeavour to respond to all complaints within 48hrs

Exchanges & Returns

14 Days No Quibble Guarantee
We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 14 days of receipt.

How to Return or Exchange
• Contact Urban Urchin via email at returns@urban-urchin.co.uk or by telephone
+44 1923 663813 to inform us of the return.

• Please return your purchase to us unworn and in the original condition you received it from us, with all the tags intact. We will only accept returns that are unworn.

• Please enclose the invoice with the returned item for our records

• We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot be held responsible for goods lost in transit. Sadly we cannot refund your postal charges for exchanges or returns

• Goods are returned to Urban Urchin® at your own expense however we will send your exchange back out to you by Recorded Delivery at no extra charge.

• If the reason for the return or exchange is due to faulty goods we will refund your postage charges. We will only refund Recorded Delivery however, NOT standard delivery.

• In all cases please keep your proof of delivery, we cannot be held responsible for items that do not reach us.

• You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.

Please note that we are unable to refund any item without a receipt and that the refund will only be given to the original payer.

Returns Address
Urban Urchin Ltd
PO BOX 921
St Albans
AL1 9FT

Terms and Conditions on Returns
Returning any item within 14 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 14 day post-delivery period has expired. On receipt of the returned goods Urban Urchin will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. You must however, return the goods to Urban Urchin in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are considerably enhanced by all of the above.

Privacy Policy
Urban Urchin utilizes the very latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We are committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

We do not pass your personal information on to third parties

We use the personal data that you directly provide to administer your Urban Urchin account, to supply you with the products you chose and to maintain records. By buying products online you consent to the collection and processing of your personal data.

All transactions that you initiate with Urban Urchin on this web site are confidential. Your name will not be added to any third party mailing lists.

We collect information about you for two main reasons:

To process your online order.

To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Urban Urchin are carrying out unless you have checked the 'opt out' option on ordering.

Secure Online Payment
We accept online payment in a secure environment by credit card. We also accept cheques made payable to Urban Urchin Ltd (please write your name and address on reverse).

We currently accept Visa, Mastercard, Delta, Switch, Visa Electron, Solo, Maestro and JCB (We do not accept American Express or Diners). All Urban Urchin online purchases take place in a secure environment using the latest security technology to protect our customers. Your information is encrypted by Secure Hosting to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means your personal information is always secure and encrypted. Most web browsers above version 3 support this security. To recognise when your data is secure you will be see a small padlock appear at the bottom of your browser window.

VAT & Duty
Prices on the site are quoted in £ pounds sterling and are inclusive of UK sales tax (VAT) where appropriate. The current rate of VAT is 17.5%. If your order is being dispatched outside of the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then your invoice will include VAT at 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Urban Urchin Liability
Urban Urchin is a trading name of Urban Urchin Limited, registered in England & Wales, company no. 5720048. Our registered office is 9 Beaumont Gate, Shenley Hill, Radlett, Herts, WD7 7AR. Our registered VAT number is 880 4488 95.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Urban Urchin Site.

Urban Urchin total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Urban Urchin to the customer, together with any postage costs incurred. Urban Urchin shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Customers' statutory rights are not affected by this statement.